Terms and Conditions
Please read these Terms and Conditions carefully before booking a trip with The Story Sanctuary. By making a booking, you agree to be bound by the following terms:
1. Cancellation by You
Should you need to cancel your booking, the following cancellation policy will apply:
More than 12 weeks’ notice before the booked trip: Full refund, minus an administration fee of £75.
8 to 12 weeks’ notice: 50% refund.
Less than 8 weeks’ notice: No refund will be issued.
We will endeavour to resell your booking. If successful, any payments received from the resale will be considered—according to the refund schedule above—when calculating your cancellation fee. Where appropriate and possible, we will attempt to transfer your booking to a mutually convenient alternative trip.
2. Cancellation or Change by Us
We will use all reasonable efforts to ensure your trip proceeds as scheduled and at the advertised location. However, in the event that circumstances beyond our control make this impractical (including insufficient bookings), we reserve the right to cancel or rearrange the trip.
In such cases:
If the trip is cancelled, our only liability will be to refund any fees you have paid to us, less any prior refunds already processed.
3. Travel Insurance
It is your responsibility to ensure you have adequate travel insurance for the duration and nature of the trip. We strongly recommend that your policy covers cancellation, personal belongings, medical care, and personal liability.
4. Personal Effects
The Story Sanctuary accepts no liability for the loss, damage, or theft of personal belongings during your trip. Guests are advised to take all reasonable precautions to protect their valuables.
5. Behaviour
We reserve the right to ask any guest to leave the trip, without refund, if their behaviour is considered disruptive, threatening, or inappropriate to others’ enjoyment or safety.
6. Additional Needs
Trip locations vary and may not be suitable for all guests. If you have specific accessibility or medical needs, you must notify us at the time of booking. We will do our best to advise which trips can reasonably accommodate your requirements.
7. Public Liability and Safety
The venues used for our trips may feature uneven terrain, steep stairs, low doorways, and bodies of water. Guests are expected to take reasonable care at all times. The Story Sanctuary accepts no liability for personal injury or death unless caused by our proven negligence.
8. Venue and Personnel Changes
We reserve the right to change the venue at the last minute if necessary. While we will always aim to provide timely notice, such changes may be unavoidable due to unforeseen circumstances.
Although Robyn and Shashi endeavour to lead all trips, it may occasionally be necessary to make last-minute changes to the personnel due to illness, emergencies, or other valid reasons. In such cases, qualified and experienced replacements will be provided, and no refund will be issued based solely on changes in personnel.